Mar 7, 2022
Irit was at the forefront of the
Customer Success revolution that started with Gainsight. She has
since built her on customer success organization helping companies
of all sizes build, re-build, and grow the customer success function. She shares
a ton of knowledge with us.
Understanding what
customers want beyond the scope of the project
Fundamental KPIs for the first implementation of Customer
Success
The NRR - Net Retention Rate
The number one mistake when setting up Customer Success
The right leading indicators necessary to get Customer Success
right
Behavioral KPIs to track in Customer Success
What makes a good CSM
What makes a good weekly CSM One on One
What consultants should be doing for their own Customer
Success score